Shipping, Returns and Exchanges
Shipping in Italy
Couriers and costs
Shipping service is available throughout Italy via GLS or BRT courier.
- Standard shipping: €4.90
- Free shipping: on orders over €79
- Cash on delivery: the pay-on-delivery service entails a fixed fee of €4.90, which applies to any order regardless of the cart total, even in the case of free shipping.
Delivery times
Specific delivery times for each item are indicated on the corresponding product page:
- In-stock items: delivery within 2-3 working days.
- Made-to-order items: delivery in approximately 10-20 working days.
Once the order is shipped, the Customer will receive an email or message with the tracking link. Islands, remote locations, and difficult-to-reach areas may require longer times. During holiday periods, deliveries may be delayed.
Exchange policy
The first exchange is free. The Customer can communicate their intent to proceed with an exchange via:
- Email: supporto@antiopedesign.com
- WhatsApp: 379 3244671
Required details: order number and the name/surname of the account holder.
Procedure: Antiope Design will organize the pickup via GLS from the original address. Once the return is received and its integrity verified, we will issue a Discount Code within 14 working days equal to the value of the returned items, excluding initial shipping costs and any cash-on-delivery fees. The coupon is personal and does not expire.
Limitation on subsequent exchanges: the free exchange service is applicable only once per original order. Should the Customer wish to make a further exchange or return on an order already generated via Discount Code, shipping or pickup costs will be entirely borne by the Customer.
Right of withdrawal
The Customer has the right to withdraw from the contract within 14 days of delivery, pursuant to Art. 52 et seq. of the Consumer Code.
To exercise the right of withdrawal, the Customer can use the dedicated online procedure via the link “Request a return or exercise the right of withdrawal”, available in the customer area or the dedicated sections of the site.
Alternatively, the Customer can contact us via:
- Email: supporto@antiopedesign.com
- WhatsApp: 379 3244671
Required details: order number and the name/surname of the account holder.
Condition of returned items: items must be returned intact, unused, undamaged and, where possible, in their original packaging, with original boxes and tags.
Return shipping:
- Independent shipping: the Customer ships at their own expense. Upon receipt of the items and verification of their integrity, we will refund the amount due in accordance with current regulations.
- Pickup organized by Antiope Design: at the Customer's request, we can instruct GLS for the pickup. In this case, a flat fee of €9.90 for the return service will be deducted from the refund.
Antiope Design reserves the right to refuse returned items that are not intact, used, damaged, or otherwise not in their original condition.
Information on delivery and storage
Delivery: the risk of loss or damage to the products passes to the Customer upon physical delivery of the order.
Storage: after two failed delivery attempts, in case of repeated absence of the recipient or refusal of the package, the goods may be held at the courier's facility. If the pickup or release of the held goods does not take place within 7 working days, the contract may be considered terminated pursuant to Art. 1456 of the Italian Civil Code.
Refund in case of storage or failure to pick up: in the event of termination due to failure to collect, refusal of the package, or unresolved storage, the Customer will be refunded the price of the products purchased, net of the costs incurred by Antiope Design for the unsuccessful shipment, storage, custody, and return of the goods.
Note on cash on delivery payments: an order placed with cash on delivery constitutes a purchase contract in all respects. In the event of unjustified refusal of the package or failure to reach the recipient, resulting in unresolved storage, the Customer will still be required to reimburse Antiope Design for the costs incurred for shipping, storage, and return of the goods. In the absence of spontaneous payment of said expenses within 7 days, Antiope Design reserves the right to proceed with the recovery of the credit and ancillary costs.
