Shipping, Returns and Exchanges
Shipping to Italy
Couriers
The Shipping service is active throughout Italy . The ordered items will be delivered by GLS, FEDEX courier or TNT .
Shipping available
The shipping cost is €7.90 . Shipping is free for orders over €69 .
Timings
The specific shipping times for each item are clearly indicated on the corresponding product page.
If the item is in stock, we aim to deliver it within 2-3 working days.
If the item is not in stock we need more time to receive it here and prepare it for delivery. You will receive your order in about 10-20 working days.
However, please note that these times are estimates and may vary due to exceptional or unforeseen circumstances that may affect the shipping process.
Once the items have been shipped, the customer will receive a confirmation email or message with a link to refer to for tracking the Shipment.
Islands and remote areas may take longer to serve. During holiday periods, deliveries may be delayed.
Right of exchange
The right of exchange is free.
The Customer may communicate that he wishes to proceed with the change by:
- e-mail to supporto@antiopedesign.it
- WhatsApp message to number 3342403054
The following must be indicated:
- order number (reported in the email received after purchase)
- Name and surname of the order holder
The collection of the goods will be organized by Antiope Design. We will instruct the GLS courier to proceed with the pick-up at the shipping address indicated during the purchase.
Once we receive the return in our warehouses, within 14 working days, we will process a Discount Code of the amount equal to the value of the returned items (excluding initial shipping costs). The coupon is unique and personal and does not expire.
Antiope Design reserves the right to refuse items that are not in the same initial condition.
Right of withdrawal
The Customer has the right to withdraw from the purchase contract within 14 days from the date of delivery. The withdrawal may concern all or only part of the products purchased by the customer.
In case of withdrawal, the return shipment is at the Customer's expense , as provided for in section V of articles 52-59 of the Consumer Code.
The Customer may communicate his/her withdrawal by:
- e-mail to supporto@antiopedesign.it
- WhatsApp message to number 3342403054
The following must be indicated:
- order number (reported in the email received after purchase)
- Name and surname of the order holder
- if you take charge of the shipping or if you request that it be organised by Antiope Design (at a flat rate of €9.90 , which will be deducted from the refund)
Once the return procedure has been taken in charge,
- If the Customer ships the goods on his own behalf , once the return has been received in our warehouses, we will process the refund procedure within 14 working days for the entire amount paid at the time of purchase, including shipping costs ( section V of articles 52-59 of the Consumer Code).
- if the Customer entrusts Antiope Design with the collection of the goods , we will instruct the GLS courier to proceed with the pick-up at the shipping address indicated during the purchase. Once the return has been received in our warehouses, we will process the refund procedure within 14 working days of the amount paid during the purchase, from which the cost of return organized by Antiope Design, equal to €9.90, must be subtracted (this cost is calculated as a flat rate and does not depend on the volumetric weight of the shipment).
Antiope Design reserves the right to refuse items that are not in the same initial condition.
Information
Shipping Costs are expressly indicated in the Order summary in which, before the Customer transmits the Purchase Order, the total Shipping Costs due will be indicated.
The delivery obligation is deemed to be fulfilled by the transfer of material availability or control of the Products to the Customer. The risk of loss or damage to the Products, for reasons not attributable to the Seller, will be transferred to the Customer when the Customer, or a third party designated by the latter and other than the carrier, physically takes possession of the Products.
In the event of non-delivery due to the recipient's absence at the address specified in the Order, after two failed delivery attempts, the Shipment will go into "storage"; in the event that the Customer expressly refuses to take delivery of the purchased Products, the Shipment will automatically go into storage. In the event of failure to collect the Products within 7 (seven) working days from the day following the day on which the courier left the notice of passage or from the day on which the Customer refused to take delivery of the Products, or in the event of non-delivery due to an incorrect address, the Sales Contract will be deemed terminated pursuant to art. 1456 of the Civil Code. The Customer will have the right to obtain a refund equal to the purchase price of the Products paid by the Customer, including Shipping Costs, minus the Costs incurred by the Seller for the failed delivery and the return, as well as for storage. The total amount thus determined will be communicated by the Seller to the Customer.
